Only one of our discount codes can be used per transaction. However, if you have a credit note from a previous order, this can be used in conjunction with a promotional code. Please contact our customer care team via email for assistance with this.
We know you want to receive your order as soon as possible, which is why we pride ourselves on being extremely efficient in despatching your order. Therefore unfortunately we are unable to cancel or make changes to your order once they have been placed.
To enter a discount or credit note code, copy and paste the code into ‘COUPON/VOUCHER CODE’ box during checkout and hit 'APPLY'. Provided that your order complies with the terms of the offer, the discount will then be taken off your order total. The conditions of the code will show once the code has been applied.
A discount code can also be used in conjunction with a credit note, however this will need to be done manually by one of our friendly customer care staff. Please email our customer care team to arrange this: firstname.lastname@example.org
Unfortunately we cannot enter codes manually after an order has been placed. No changes can be made to an order once it's been processed. You’ll have to save it for your next order!
Yes, we ship all over the world for your convenience. Although our head office and warehouse despatch facility is based in Melbourne, Australia, we ship daily to all destinations worldwide. We offer DHL Express or Standard Int'l Delivery at checkout for international customers. We highly recommend DHL Express as it is the quickest and most convenient. Shipping costs vary depending on your location and will be added at checkout. We offer FREE DHL Express delivery when you spend $499+ AUD. View our Shipping Page here.
Shipping costs vary depending on your location and will be added at checkout. We offer FREE Express delivery when you spend $499+ AUD. View our Shipping Page here.
Shipping times vary based on your location and also whether you choose Standard Delivery or Express Delivery at checkout. We endeavour to get all orders out within 1 business day, and we will despatch any order placed before 2pm AEST on the same business day, unless its a pre-order style. We do not ship out orders on weekends or public holidays. Please allow extra time for shipping during busy sale periods. You can view our shipping times via our Shipping Page here
We use Australia Post and DHL Express. You’ll be asked to select a delivery method during checkout. We highly recommend all international customers outside of Australia choose DHL Express at checkout, as this is our quickest method for delivery (3-5 business days) and is fully traceable. Standard International Delivery is via Australia Post and can take up to 20 business days (excluding weekends).
Once your order has been dispatched, you will receive a confirmation email containing a link that you can use to track the progress of your delivery. Please note that once a package leaves our warehouse, it is in the hands of the third party courier and it is therefore best to direct any enquiry regarding delays or missing packages directly to the courier (unless you have purchased insurance with us at checkout). We too are limited to what the online tracking information provides us.
Australian Customers: Track your order via the Australia Post website here.
International Customers: DHL EXPRESS: You can track your delivery via the DHL Express website here.
INT'L STANDARD: You can track your order via the Australia Post website here - Please note that tracking is limited when you send by Standard Int'l Post. Once your item has reached the country of destination, you can track the package via your local mail carrier (ie; USPS etc) for more detailed updates.
We always aim for make sure our customers love our products, but if you do need to return an order, we have a returns policy in place for peace of mind. You can read our Returns Policy here to see whether your item is eligible for a return. If the item you wish to return is eligible for a return, you can easily initiate your return via our Online Returns Portal here.
We are unable to hold stock for exchanges and we will fulfil your exchange request once the return has reached us and has been processed. If the style you have requested for exchange is unavailable you will be issued with an online store credit which will be valid for 12 months. We do not provide a refund based on insufficient stock to fulfil your exchange request.
Yes. However, we are unable to extend your eBoutique voucher if the expiry date has already past. If you require an extension to your eBoutique voucher, please contact customer care at least one month prior to the expiry to request an extension whilst your credit is still active in our system. We do not extend eBoutique Vouchers more than once and it will be your responsibility to use your available credit before the expiry date. Any unused balance will not be refunded or credited when the voucher expires. eBoutique Vouchers cannot be used towards the cost of delivery at checkout and are only valid to use towards garments and accessories.
All return shipping costs comes at the customers expense, unless the item is faulty. This includes redelivery of garments being exchanged.
Australian customers can easily generate and pay for a returns label online via our dedicated Aus Post Portal here
International customers must return their items via a carrier of their choice and will be provided our return address once the return request is approved. ELIYA The Label is not liable for the loss of an item which is being returned, therefore we recommend that you securely package and return the item using registered mail.
If you’re unsure of your size, you can compare your measurements to our sizing chart or speak to our stylists via email or our Live Chat facility in the bottom right hand corner of your page.
We recommend ordering your desired outfit right away to avoid missing out. We may repeat styles that are in exceptionally high demand, however only ever in a limited quantity to maintain exclusivity. You can subscribe to be notified of a size restock, and you will receive a SMS or email if your size becomes available. We do not repeat sale items. We may receive some items back via returns which will then be made available online, so subscribe to be notified!
We take pride in personally packing each and every order, ensuring items are delivered to you in perfect condition. If you believe your item is faulty upon delivery, please notify Customer Care immediately by lodging a Return Request online here or via the Contact Us page.
Faulty items are not automatically eligible for a refund and need to be assessed by our in-house Quality Control team. Once the item has been returned and assessed, our team will determine whether your item will be replaced, repaired, credited or refunded.
Please send us an email here. We will be more than happy to assist you with any enquiry.