Yes, however this is dependant on whether your order is eligible for a return. If your order is eligible and you paid via a store credit, the following terms and conditions apply to your return:
1. If you return an order which was paid via an existing store credit, the balance paid will be reinstated onto the original store credit, and therefore your original expiry date will apply. You will not receive a new credit with an additional 12 months applied.
2. If you are returning an order which was paid partially via exisiting store credit and made up the balance, the balance which was paid via store credit will be reinstated onto the original store credit and the additional amount paid on your order can either be refunded to you or issued as a new store credit (per your return eligibility).
3. If you are returning an order which was paid for via a store credit which has expired during the time in which your order was delivered to you and/or returned to us, you will be issued with a temporary store credit that will allow you to exchange for something else within a 30-day grace period. We strictly do not offer extensions or further flexibility and customers are responsible in ensuring they use their balance within this 30 day period.