Delivery

We ship worldwide! All our prices online are in Australian Dollars (AUD). Orders placed before 2pm AEST on any business day will be despatched on the same day, unless during a busy sale period where your order may take some additional time to despatch. Any orders placed after 2pm are shipped on the following business day. No deliveries are made on weekends or public holidays. See below to find more information regarding delivery timeframes per destination:

 

A U S T R A L I A

 

ORDER TOTAL  DELIVERY METHOD COST
Orders below $399  Standard Delivery 
(3-5 Business Days)
$7.99
Express Delivery 
(1-2 Business Days)
 $12.95
Orders over $399+  Express Delivery 
(1-2 Business Days)
FREE

 

*Next day delivery is available to customers located in Australian CBD, metro and major regional areas. Delivery to customers outside Australian metro and major regional areas may take 2-3 business days. Please visit the Australia Post website here to determine whether or not you qualify for their Express Delivery service.

 

 

N E W  Z E A L A N D 

 

ORDER TOTAL DELIVERY METHOD COST
Orders below $499 AUD Standard International Delivery (5-10 Business Days) $8.95 AUD
DHL Express International Delivery 
(1-3 Business Days)
$15.00 AUD 
Orders over $499+ AUD
DHL Express International Delivery 
(1-3 Business Days)
FREE

 

*Please note that delivery timeframes do not include weekends or any customs processing delays.

  

 

U S  &  C A N A D A 

 

ORDER TOTAL DELIVERY METHOD COST
Orders under $499 AUD Standard International Delivery (7-12 Business Days) $8.95 AUD
DHL Express International Delivery 
(3-5 Business Days)
$18.00 AUD 
Orders over $499+ AUD
DHL Express International Delivery 
(3-5 Business Days)
FREE

 

*Please note that delivery timeframes do not include weekends or any customs processing delays.

 

 

E U R O P E  +  M I D D L E  E A S T 

 

ORDER TOTAL DELIVERY METHOD COST
Orders below $499 AUD Standard International Delivery (7-12 Business Days) $8.95 AUD
DHL Express International Delivery 
(3-5 Business Days)
$18.00 AUD 
Orders over $499+ AUD
DHL Express International Delivery 
(3-5 Business Days)
FREE

 

*Please note that delivery timeframes do not include weekends or any customs processing delays.

 

 

A S I A  +  P A C I F I C

 

ORDER TOTAL DELIVERY METHOD COST
Orders below $499 AUD Standard International Delivery (7-12 Business Days) $8.95 AUD
DHL Express International Delivery 
(3-5 Business Days)
$18.00 AUD 
Orders over $499+ AUD
DHL Express International Delivery 
(3-5 Business Days)
FREE

 

*Please note that delivery timeframes do not include weekends or any customs processing delays.

  

 

R E S T  O F  T H E  W O R L D

 

ORDER TOTAL DELIVERY METHOD COST
Orders below $499 AUD Standard International Delivery (7-12 Business Days) $30.00 AUD
DHL Express International Delivery 
(3-5 Business Days)
$50.00 AUD 
Orders over $499+ AUD
DHL Express International Delivery 
(3-5 Business Days)
FREE

 

*Please note that delivery timeframes do not include weekends or any customs processing delays.

 

 

♢♢
 

D E L I V E R Y  I N F O R M A T I O N 

 

Same Day Despatch: Orders placed before 2pm AEST on any business day will be despatched on the same day, unless during a busy sale period where your order may take some additional time to despatch. Any orders placed after 2pm are shipped on the following business day. No deliveries are made on weekends or public holidays.

 

Pre-Order Styles: If your order contains both pre-order and in-stock styles, your delivery will not be arranged until ALL items are in stock. Please email info@eliyathelabel.com.au if you would like an alternative arrangement. We highly recommend placing a seperate order if any items from your order are urgent.

* Cancellation of pre-order items is strictly not accepted once your order has been placed. The expected delivery date on all pre-order styles is an estimate only, and is not considered a formal guarantee. For an unexpected delay in the delivery date which exceeds 10 business days, you will be notified via email and our customer care team will be more than happy to discuss your options.

 

Delivery Delays: During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been despatched from our warehouse. These delays are out of the control of Eliya The Label. If you wish to seek compensation for any inconvenience caused, you may wish to contact the courier directly.  

 

COVID-19 Delays: Please allow for some extra time in delivery as a result of COVID-19 once your package has been despatched from us. Australia Post and DHL are operating on limited staff and these delays are unfortunately out of our control. Our warehouse team are still despatching all orders on time. 

 

Customs ChargesThe prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please familiarise yourself with your country's customs charges and levies prior to placing an order. ELIYA The Label is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.

 

 Policies & TermsTo comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.