Delivery

A U S T R A L I A   C U S T O M E R S 

Receive FREE Express delivery on your order over $349+ AUD.

Orders below this amount will be shipped express for a flat rate of $10 AUD.

Orders must be placed before 2pm AEST on any business day to ensure next business day delivery is possible. Any orders placed after 2pm are shipped on the following business day. No deliveries are made on weekends or public holidays.

Next day delivery is available to customers located in Australian CBD, metro and major regional areas. Delivery to customers outside Australian metro and major regional areas may take 2-3 business days. Please visit the Australia Post website here to determine whether or not you qualify for this service.

 

N E W  Z E A L A N D  C U S T O M E R S

We use DHL EXPRESS for all New Zealand customers. 

Please allow 1-3 business days for delivery once your order has been shipped.

Receive FREE delivery on your order over $499 AUD.

Orders below this amount will be shipped express for a flat rate of $20 AUD.

* Please note that delivery timeframes do not include weekends or any customs processing delays.

  

U N I T E D  S T A T E S  &  C A N A D A  C U S T O M E R S

We use DHL EXPRESS delivery for all United States & Canada customer.

Please allow 2-5 business days for delivery once your order has been shipped.

Receive FREE delivery on your order over $499 AUD.

Orders below this amount will be shipped express for a flat rate of AUD$30.

* Please note that delivery timeframes do not include weekends or any customs processing delays.

 

A S I A  P A C I F I C  C U S T O M E R S 

We use DHL EXPRESS delivery for all Hong Kong, China, Japan, Singapore & India customers.

Please allow 2-5 business days for delivery once your order has been shipped.

Receive FREE delivery on your order over $499 AUD.

Orders below this amount will be shipped express for a flat rate of $30 AUD.

* Please note that delivery timeframes do not include weekends or any customs processing delays.

  

R E S T  O F  T H E  W O R L D

We ship worldwide! We use DHL EXPRESS for all international orders. 

Please allow 2-5 business days for delivery once your order has been shipped.

Receive FREE delivery on your order over $499 AUD.

Orders below this amount will be shipped express for a flat rate of $40 AUD.

* Please note that delivery timeframes do not include weekends or any customs processing delays.

 

 

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A D D I T I O N A L   I N F O R M A T I O N 

 

Pre-Order Styles: If your order contains both pre-order and in-stock styles, your delivery will not be arranged until ALL items are in stock. Please email info@eliyathelabel.com.au if you would like an alternative arrangement. We highly recommend placing a seperate order if any items from your order are urgent.

* Cancellation of pre-order items is strictly not accepted once your order has been placed. The expected delivery date on all pre-order styles is an estimate only, and is not considered a formal guarantee. For an unexpected delay in the delivery date which exceeds 10 business days, you will be notified via email and our customer care team will be more than happy to discuss your options.

 

Delivery Delays: During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been despatched from our warehouse. These delays are out of the control of Eliya The Label. If you wish to seek compensation for any inconvenience caused, you may wish to contact the courier directly.  

 

Customs ChargesThe prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please familiarise yourself with your country's customs charges and levies prior to placing an order. ELIYA The Label is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.

 

Policies & TermsTo comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.