We ship WORLDWIDE

Orders placed before 2pm AEST on any business day will be despatched on the same day, unless during a busy sale period where your order may take some additional time to despatch. Any orders placed after 2pm are shipped on the following business day.

Please note that our shipping prices quoted below are in AUD, however these cost will convert to your local currency at checkout if you choose to checkout in your local currency (eg: $30 AUD shipping will be converted to $22USD if you shop in USD).

See below to find more information regarding delivery timeframes per destination:

AUSTRALIA 

ORDER TOTAL  DELIVERY METHOD COST

Orders below $499 AUD

Standard Delivery 
(3-5 Business Days)
$7.99
Express Delivery 
(1-2 Business Days)
 $12.95
Orders over $499+ AUD Express Delivery 
(1-2 Business Days)
FREE

*Delivery timeframes start from when your package is marked as shipped and are based on Australian CBD, metro and major regional areas. Delivery to customers outside Australian metro and major regional areas may take an additional 2-3 business days. Please visit the Australia Post website here to determine whether or not you qualify for their Express Delivery service.

  

NEW ZEALAND

ORDER TOTAL DELIVERY METHOD COST
Orders below $499 AUD
DHL Express Delivery
(2-5 Business Days)
$25.00
Orders over $499+ AUD
DHL Express Delivery
(2-5 Business Days)
FREE

 *Please note that delivery timeframes start from when your package is marked as shipped and do not include weekends or any customs processing delays. Shipping prices are in AUD currency.

   

UNITED STATES & CANADA 


ORDER TOTAL DELIVERY METHOD COST
Orders below $499 AUD
DHL Express Delivery
(3-5 Business Days)
$30.00
Orders over $499+ AUD
DHL Express Delivery
(3-5 Business Days)
FREE

 *Please note that delivery timeframes start from when your package is marked as shipped and do not include weekends or any customs processing delays. Shipping prices are in AUD currency. These costs will convert to your local currency at checkout if you choose to checkout in your local currency (eg: $30 AUD shipping will be converted to $22 USD/$28 CAD if you shop in USD/CAD).

 

UK & EUROPE

ORDER TOTAL DELIVERY METHOD COST
Orders below $499 AUD
DHL Express Delivery
(3-5 Business Days)
$30.00
Orders over $499+ AUD
DHL Express Delivery
(3-5 Business Days)
FREE

 *Please note that delivery timeframes start from when your package is marked as shipped and do not include weekends or any customs processing delays. Shipping prices are in AUD currency. These costs will convert to your local currency at checkout if you choose to checkout in your local currency (eg: $30 AUD shipping will be converted to £18/€21.95 if you shop in GBP/Euro).

  

MIDDLE EAST & ASIA

ORDER TOTAL DELIVERY METHOD COST
Orders below $499 AUD
DHL Express Delivery
(3-5 Business Days)
$30.00
Orders over $499+ AUD
DHL Express Delivery
(3-5 Business Days)
FREE

 *Please note that delivery timeframes start from when your package is marked as shipped and do not include weekends or any customs processing delays. Shipping prices are in AUD currency. These costs will convert to your local currency at checkout if you choose to checkout in your local currency (eg: $30 AUD shipping will be converted to $22USD if you shop in USD).

  

REST OF THE WORLD

ORDER TOTAL DELIVERY METHOD

COST

Orders below $499 AUD
DHL Express Delivery
(3-5 Business Days)
$50.00
Orders over $499+ AUD
DHL Express Delivery
(3-5 Business Days)
FREE

 *Please note that delivery timeframes start from when your package is marked as shipped and do not include weekends or any customs processing delays. Shipping prices are in AUD currency. These costs will convert to your local currency at checkout if you choose to checkout in your local currency.

 

♢♢
 

DELIVERY INFORMATION 

Customs ChargesThe prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please familiarise yourself with your country's customs charges and levies prior to placing an order. ELIYA The Label is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.

 Policies & TermsTo comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

COVID-19 & Insurance: Please allow for extra time for delivery as a result of COVID-19 once your package has been despatched from us. Australia Post and DHL are operating on limited staff and these delays are unfortunately out of our control. Our warehouse team are still despatching all orders on time and cannot be held accountable for delays in your delivery as a result of third party couriers. Please note that a signature on delivery is not required at this time as a DHL/Australia Post COVID social distancing protocol. Please ensure your delivery address is safe and secure as we will not be held accountable for any packages that are stolen or missing as a result of the DHL/Australia Post "Safe Drop" method. If you wish to purchase parcel protection and insurance to avoid this from happening, please email us prior to ordering to ensure our team can add this onto your order total.

Same Day Despatch: Orders placed before 2pm AEST on any business day will be despatched on the same day, unless during a busy sale period where your order may take some additional time to despatch. Any orders placed after 2pm AEST are shipped on the following business day. Business days are Monday to Friday - we do not despatch orders on weekends or public holidays. 

Pre-Order Styles: If your order contains both pre-order and in-stock styles, your delivery will not be arranged until ALL items are in stock. Please email info@eliyathelabel.com.au if you would like an alternative arrangement. We highly recommend placing a seperate order if any items from your order are urgent.

* Cancellation of pre-order items is strictly not accepted once your order has been placed. The expected delivery date on all pre-order styles is an estimate only, and is not considered a formal guarantee. For an unexpected delay in the delivery date which exceeds 10 business days, you will be notified via email and our customer care team will be more than happy to discuss your options.

Delivery Delays: During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been despatched from our warehouse. These delays are out of the control of Eliya The Label. If you wish to seek compensation for any inconvenience caused, you may wish to contact the courier directly.