Black Friday Terms & Conditions
BLACK FRIDAY SALE
TERMS & CONDITIONS:
EARLY ACCESS VIP CUSTOMERS
Please ensure you remember to enter the Early Access discount code at checkout as we are unable to manually modify your order total after payment is accepted. Please note that the discount code is only valid between 9:00am AEST on Friday 18 Nov 2022 until 11:59pm AEST on Sunday 20th November 2022. After this time, the prices online will automatically be updated to reflect the live Black Friday promotion, and therefore the sale price will be marked and no code will be needed.
BLACK FRIDAY GENERAL TERMS & CONDITIONS
Our official Black Friday Sale commences to the general public at 9:00am AEST on Monday 21st November 2022. Sale prices are as marked and no further discount code is required during the sale. We will not under any circumstances be able to honour the advertised sale price on a past order in the form of a refund or store credit, irrespective of how recently your past order was placed. We also are unable to honour the sale price after the sale has ended on Monday 28th of November 2022 at 11:59pm AEST. This sale is strictly valid on new orders placed between the dates and times specified above.
- Offer applies to styles specifically in our Black Friday Sale Page here and excludes styles from our 'New Arrivals' collection.
- Any other discount codes/offer cannot be used in conjunction with the Black Friday Sale Offer, including the $20 AUD sign up discount voucher. This voucher can only be used on full priced items only.
- Store Credits are accepted as a payment method during the Black Friday Sale. You will be able to use your store credit during the Early Access Sale period and once the sale goes live to the public on Monday 21st November, 2022.
- Due to the fast paced nature of a Black Friday Sale, orders strictly cannot be canceled, updated or modified once they are placed. Please ensure you check your order thoroughly prior to checking out to avoid disappointment. We will not be held liable for any packages that go missing due to an incomplete or incorrect address.
RETURN POLICY
- Please be aware that items purchased during our Black Friday Sale are considered final sale, unless deemed faulty by our Returns Team and we are unable to repair or replace with the identical item in the same size.
- Please choose carefully during this sale, as no returns, credits or exchanges will be provided - this includes size exchanges as stock levels are changing rapidly and we are unable to hold items for you. Please refer to our size guide online prior to purchasing to determine your best fit: https://eliyathelabel.com.au/pages/size-guide
- In the unlikely event you believe you have received a faulty item, please contact customer care immediately at info@eliyathelabel.com.au within 48 hours of delivery with images of the fault. When the damaged item is in stock and can be replaced with a new item, we will replace the item for you. You will only be eligible for a refund if the item cannot be repaired or replaced for you.
SHIPPING TIMES
- Our despatch facility will ensure your package is sent out to you as quickly as possible, however we cannot guarantee same-day despatch on orders placed before 2pm AEST on any business day given the volume of orders that we will be processing during this busy sale period.
- Please allow for some delays in delivery by our carriers Australia Post and DHL Express given how busy this time of year is for all retailers and couriers. We recommend choosing Express Delivery at checkout and advise you to allow for extra time in delivery. We will not be able to refund you if your order does not arrive in time.