Full Priced Returns
You may return any full priced items for exchange or an eBoutique Voucher given you meet our returns policy requirements. Items that are eligible for return must be unworn, unwashed, unmarked, unaltered and undamaged garments. We do not offer refunds unless an item is deemed to be faulty (see below).
We ask that you take care when trying on your garments as any garments returned to us with makeup/fake tan or any other markings/stains will not be accepted. This also includes garments that have had their tags removed or altered in any way.
Returns must be initiated on items and returned to us within 7 days (14 days for International Customers). Any requests outside this period may be denied. Please refer to "How to return eBoutique purchases" below for the steps to follow when making a return.
NO RETURNS ACCEPTED ON WAREHOUSE SALE ITEMS
Please be advised that all items purchased on sale are final. If you would like to exchange your sale garment for an alternative size in the same garment, we are happy to arrange this provided you cover all of the additional delivery costs. We ask that you carefully consider your items before purchasing as sale returns will only be accepted for refund or credit if the garment is faulty subject to our inspection.
When purchases are made with Afterpay our regular returns policy will apply. Once we have received & approved your return you will be issued with an exchange or eBoutique voucher (not a refund) regardless of whether or not your repayments have commenced or completed. Your Afterpay payment schedule will continue as normal, however you will be able to use the full value of your eBoutique Voucher right away.
A refund will only be issued on items that have a distinct, irreparable/irreplaceable manufacturing fault upon delivery. Please be advised that all garments are carefully inspected prior to dispatch and are sent in a brand new condition. If you suspect a fault you are required to contact customer care immediately to address the nature of the fault.
In accordance with the Australian Competition and Consumer Commission, if the garment has a minor fault, we are required to repair the fault and forward it back to you. If we believe the fault cannot be repaired you will be sent a replacement product which matches your original purchase. If we are unable to repair or replace your faulty item, you will be refunded for the total of your purchase amount.
We do not accept an 'incorrect size' or being unhappy with the fit of a garment as an acceptable reason for a refund. Our regular return policy will apply for returns of this nature.
Return Delivery Costs:
We are currently unable to supply return labels to you, therefore all return shipping costs comes at the customers expense. This also includes redelivery of garments being exchanged. ELIYA The Label is not liable for the loss of an item which is being returned, therefore we recommend that you securely package and return the item using registered mail.
Please note that we are unable to hold stock for exchanges and we will fulfil your exchange request once the return has reached us and has been processed. If the style you have requested for exchange is unavailable you will be issued with an eBoutique Voucher which will be valid for 12 months.
eBoutique Vouchers can only be used on our website and cannot be used in store or with any of our authorised stockists. ELIYA The Label disclaims all responsibility for lost or stolen vouchers. If you require an extension to your eBoutique voucher, please contact customer care one month prior to the expiry to request an extension. We do not extend eBoutique Vouchers more than once and it will be your responsibility to use your available credit before the expiry date. Any unused balance will not be refunded or credited when the voucher expires. When the cost of a purchase exceeds the available voucher balance, the cardholder will be required to make up the difference with an alternate form of payment. eBoutique Vouchers cannot be used towards the cost of a delivery service upon checkout and are only valid to use towards garments and accessories on the eBoutique.
Exemptions to our Return Policy:
Dress hire businesses: Please note our regular returns policy does not apply for dress hire businesses. Any such businesses placing orders agree that they waive their right to return/credit/refund/exchange/repair or remedy in any circumstance.
Wear & Tear: It is the customers responsibility to care for their garments and any items which have been misused, damaged, mistreated or roughly handled by the customer once tags have been removed are not eligible for refund. You may be eligible for a complimentary repair by Eliya The Label (subject to our discretion) however this is handled on a case-to-case basis.
Dry-Cleaning: Eliya The Label will not be held liable for any damage which has been caused to your garment by a third-party dry-cleaning company. We strongly advise that you contact us for detailed care instructions prior to the cleaning of your garment.
Company Disclaimer: ELIYA The Label reserves the right to deny an exchange or refund if the garment does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.